Our cancellation and refund policy is implemented in accordance with the current legislation of Ukraine. You can request a refund within 14 days from the date of service purchase, provided your request meets the conditions outlined below. Otherwise, the company reserves the right to deny your refund request.
Refund Policy
Refunds are available if the service was not provided or if the client canceled the service within 14 days of purchase.
Refunds will not be issued if the user violated the service terms or provided false information.
In the case of technical issues not caused by the user, the company is obliged to refund the amount or offer compensation in the form of alternative services.
Cancellation Policy
You may cancel the service within 14 days of purchase. In the event of cancellation, the company will refund the payment, provided the service has not yet been provided or used. To cancel a service, please contact our customer support.
Please contact our support team to request a cancellation.
Your request will be reviewed within 5 business days, and you will receive an update on the status of your request.
Non-Refundable Products and Services
Some products and services are non-refundable. These include:
- Domain names after they have been registered.
- Services that have already been provided or used.
- SSL certificates after activation.
- Server setup or software installation fees.
- Technical support services that have already been rendered.
- Paid backups and data recovery services that have already been performed.
